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Lorraine's Blog

March 8, 2010


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March 7, 2010


No Stars for OnStar

I loooooooooove my colleague Jil McIntosh at the Wheels section of the Toronto Star. She's a hoot. She has this no-nonsense way about her that never fails to crack me up. And, she knows her stuff. She has a direct way of telling you about a car that makes her one of my best resources on cars. And, she throws great parties.

Anyway. She has a column this week about GM's OnStar. I love it. She pulls no punches. And she shouldn't. I've been hating the OnStar for years.

In a column I wrote over two years ago, I got crap. And not just from GM. I mean, they weren't pleased. But I can live with that. We write for the readers, not the manufacturers. No, I had an editor (not the regular ones; an assigned fill-in) call me. First, that never happens. They don't call you. They just change stuff, or email you. But the phone rang.

"Uhm, hi Lorraine. This is Editor," he said.
"Hi Editor"
"Listen, I'm editing this OnStar piece you've written. It's, uhm, pretty harsh," he continued.
"Yeah, it is. OnStar is pretty stupid. So actually, it's really just pretty honest," I said.
"Yeah, but, can't you say anything good about it?"

I considered this.

"Nope."

And I couldn't. It was an overpriced piece of junk that never failed to unimpress me over the course of the year it was 'free' on my van. Renewing it would have been like asking for labour to last a few more hours because it was so rewarding.

No auto manufacturer has a crystal ball, but even GM should have noted that the entire world has a cell phone in their pocket. Many young people don't even bother with residential lines anymore; it's all cell. They also made the colossal mistake of stranding their early customers. Apparently, OnStar installed on vehicles prior to 2002 were equipped with an analog version. When GM switched to digital, they effectively tossed 10% of their customers to the crapper with their excuses and explanations.

This does not make for happy customers. And while I've had a lot of GPS systems steer me wrong, most of them aren't harassing me to purchase them for exorbitant costs like GM does.

I was an early OnStar bitcher. I'm glad Jil got to make her point - there is a razor thin edge for success in the car industry these days. I get lost enough without my car doing it for me.

March 5, 2010


The Dog Ate Hazel's Homework

I love this story. Like Jam-of-the-Month club, it's the gift that keeps on giving.

In an inquiry into conflict of interest concerns swirling around Mississauga mayor Hazel McCallion and her son Peter, initial days of the inquest are discovering that McCallion does not keep records. Her Assistant regularly deletes her emails after she's read them. Apparently Hazel's ginormous computer brain means she doesn't need to keep track of anything she reads. Her Assistant believes this is a fine practice.

ARE YOU KIDDING ME??? Do you know how many emails cross this woman's desk in a day, in an hour? Do you realize the breadth of material she must read and understand on numerous topics? Do you know how many meetings she must attend?

I'll tell you my take on this. Because it's my blog, and I can. Her Assistant didn't get to be her assistant by being stupid. That job is onerous. Now, if your boss, an elected official, tells you to delete every email that comes in once she says so, do you really think you obediently pull the trigger without asking a single question, raising an eyebrow, considering the implications? No way. Not buying it.

Now, if your boss was a newbie, recently elected, you would say something like, "Excuse me, Boss? I think that might be a rash idea. An electronic trail will be really handy to revisit in the event of questions that might arise about process, handling of material, response times, chains of conversations, and problems that may arise should you decide to aid and abet your ne-er do well son as he tries to benefit from your position of influence because he can't seem to earn a living otherwise" - or something like that. That's a ferinstance.

That's what you would say if your boss was a newbie. But if she'd been the mayor since Methuselah was a pup, I can totally understand you being leery of questioning her. In which case you would simply open up a series of folders and store everything anyway. Period.

McCallion also destroyed her calendar every year. Really? This woman who prides herself on the fact she is not just a part of history, but darned near an artifact? Destroys a record of where she's been, who she's posed with, how many ribbons she's cut? I doubt it. Truly. Peer into the brain of most politicians and you'll find a frustrated exhibitionist waiting to sparkle. At the very least you will find someone savvy enough to record meetings to prove they did what they said they were going to. Politicians hate being called out on the carpet - they live by their schedules to prove they're earning their salaries - because people call them out on it with great regularity, and even more often in an election year.

I'm just a normal person. I have my Milk Calendars going back ten years. I can tell you when Ari had a dentist appointment in 1997. I can tell you when pizza days were at Lakeshore School during 1998. I keep all my income tax returns and receipts for 7 years. Because you have to. But McCallion tosses correspondence daily? And her schedule yearly? Even though it's all stored electronically and takes up a few memory sticks?

I'm not buying it.

But I don't have to. Hand off her hard drive - or her Assistant's - to IT. Sorry, Hazel. It's all still there.

Get it and make this be over sooner.

March 4, 2010


CTS On The Line

Join me on CTS' On The Line with host Christine Williams from 2pm - 3pm today.

It's a live call in! Call in!

I better get over there....


Jason Kenney Needs To Go

If you're on Facebook, you can join a petition here...


See my blog from a couple of days ago for more info.

March 3, 2010


Just Cuz...

This made me smile.

If you don't like cats, don't bother. But actually, it's almost cat torture, so it might be for you too.

It's short. And made me laugh and laugh...

March 2, 2010


This Is Not Okay With Me...

...and it shouldn't be with you.

Immigration Minister Jason Kenney has censored a key guide - a government publication - issued from his office to immigrants applying for Canadian citizenship.

The plundered sections? Those pertaining to gay rights and same-sex marriage. He had them struck from the official version, over repeated advice from senior department officials.

No, Mr. Kenney will be having none of that.

"Homosexuality was decriminalized in 1969 and more recently, civil marriage rights to same-sex couples was legalized nationwide in 2005," the earliest draft of the guide says under the section Towards a Modern Canada.

And in the section on citizenship rights, the early draft said: "Equality Rights - Canadians are protected against discrimination based on race, gender, national origin, religion, sexual orientation or age."


He struck both those lines. Because he doesn't agree. And apparently, what Jason Kenney has personally decided is now how Canada will be represented. He is repeatedly on the record as being a foe of equal rights for gay Canadians. We get it. But you lost. And you don't get to run around spewing your own narrow views on the corporate letterhead.

He rightfully notes that such a pamphlet can't reflect every area of Canadian law. Silly me. I would think that freedom from persecution based on sexual orientation, and the freedom to marry the person you love regardless of gender would be a very big one to include. Canadian rights and freedoms are envied the world over for this very reason: we keep our noses out of other people's bedrooms.

Mr. Harper, we are listening, and we are watching. We just watched an Olympic Games that had to be felt in hearts the world over. I know you saw it; the camera was on your freeloading mug every ten seconds, as you took that extended holiday from governing to play for 2 months. But even you couldn't take away the pride that so many Canadians felt on so many levels through those two weeks.

Canadians know how to play; they know how to win; they know how to host, and they know how to party. And you know what else they know how to do? They know how to let others be a part of this great country. If a country this big, this complex and this different can embrace everyone, surely those wanting to be here deserve to know one of the best parts of being Canadian: the freedom to be who you are, to study hard, to work hard, to succeed and to be safe.

Mr. Kenney, stop inserting your own judgmental views and lack of tolerance into an official document that represents me.

Lorraine's Blog